White Horse ("White Horse", "we", "our", "us") is an Indonesia Transportation Service that provides users ("you") with any kind of buses, travel packages and lots more. Our website, mobile properties, and related applications (collectively, our "Website") is owned and operated by White Horse Group.
White Horse collects information about you when you use our mobile applications, website, and through other interactions and communications you have with us.
We understand data protection is a matter of trust and your privacy is important to us. We will keep your personal information private and safe, but most importantly we put you in control.
You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
Scope and Application
Information We Collect
When you create a White Horse account the personal information, we collect information about you in the following general categories:
- Upon signing up with the Application or in the Website, you will provide us your e-mail address, name, phone number, gender and account password. And also optional information on your gender, date of birth, reference code, company name, address and number ( if you are company representative).
- When you make an order, you provide us information such as your first and last name, telephone number, postal and email addresses, user name and password, and billing information (such as your credit card number, cardholder name, and card expiration date). We may also request information about your current location, your pick up location, your date of trip, your destination, your trip plan and your itinerary. Consent about our terms,condition and cancellation fee.
- When you use our Application, we also process technical data such as your IP-address, your device GPS location, Device ID or MAC-address, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the Application, resolve technical difficulties, provide you with the correct and most up to date version of the Application and to improve the function of the Application.
- You will have the opportunity to provide contact and travel-related information for other people through our Website or our Application. If you make a reservation for someone else through White Horse, you will need to submit that individual's personal information. You must obtain the consent of other individuals prior to providing us with their personal information, as any access to view or modify their information will be available only through your account.
- You can update your personal information anytime by accessing your account on White Horse website/application.
How We Use Your Information
White Horse may use the information we collect about you for the following general purposes:
- for registration and to manage your account, including to allow your access to and use of our site;
- to communicate with you in general, including to provide information about White Horse;
- to facilitate your booking of travel reservations;
- to respond to your questions and comments;
- to provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Drivers, develop safety features, authenticate users, and send product updates and administrative messages;
- We want to make it easy for you to take advantage of travel-related opportunities on our Website or through our Application. One way we do this is by sending you email messages to notify you about special offers and products or services available from us or our partners that may be of interest to you in accordance with your marketing preferences;
- to resolve disputes or troubleshoot problems;
- to prevent potentially prohibited or illegal activities;
White Horse Group
Tower B Lot. 12, 8th Floor,
Jl. Atang Sanjaya, Benda
Tangerang 15125 - Indonesia
T. +62 21 2967 5555